What you need to know
Stress. Depression. Juggling finances. Life can be messy. The Employee Assistance Program (EAP) is here to help. You and your family members can get up to ten confidential counseling sessions by phone or in person per issue per year — for free — through the EAP.
Coverage for you and your family
You’re automatically enrolled in the EAP through Optum at no cost to you and can get up to ten counseling sessions per issue each year for free.
Get started now!
Optum has launched a new digital experience, changing how you access EAP resources and information. You can call Optum at 888-876-7830 or create an anonymous username when visiting liveandworkwell.com (access code: PayPalUS). This new option provides anonymity when using the website and will allow easy access to previous information. To create an anonymous username:
- Visit liveandworkwell.com.
- Select Browse and enter access code: PayPalUS.
- Click Register to create your anonymous username.
The next time you access liveandworkwell.com, select Browse to enter the access code and sign in with your anonymous username.
More sessions may be covered, too!
Once you complete your 10 free sessions, additional sessions may be covered under your medical plan for the cost of a specialist visit. These are provided in addition to any services you receive through your medical plan.
Plus, get Referrals — and more
You can get referrals for the care of a child or elderly family member, help with managing financial problems, and much more through EAP Counseling Concierge Services. Reach out to a specialist who can help you:
- Manage stress, anxiety, depression, and addiction
- Handle relationship issues and divorce
- Develop your resilience
- Cope with illness and death
- Manage your finances and create a financial plan
- Access legal advice from a licensed attorney
Optum testimonial: Meet Donnie
"I have OCD and have to expend a lot of mental energy and focus to manage what’s going on around me. I have pretty well-honed coping skills for threading that needle, as long as everything goes according to plan. However, after my father passed away very abruptly from lung cancer, my carefully balanced spinning top hit an obstacle and was wobbling, slowing down and teetering toward a possible crash.
When I called, the reps on the phone were warm, caring and friendly. They listened without judgment and directed me to the proper resources. The process was seamless in connecting me with the help I needed quickly. It was a true lifesaver for getting myself back in balance.
Nothing feels heavier than that phone when you think you’re alone, but believe me when I say you are going to be greeted on the other end by someone who cares. If you feel stressed or overwhelmed – at work or at home – reach out. It’s there whenever, wherever you need it. It’s free. It’s confidential, and it provides instant help with any issues or challenges you may be having. I’m so grateful I decided to call.”
Helpful resources
Explore the Optum article and webinars below for tips and support to manage your mental health.