Employee Assistance Programme

What you need to know

Stress. Depression. Financial difficulties. Life can be messy. The Employee Assistance Programme (EAP) is a confidential counselling and information services programme to assist you in coping with personal, work, financial, or legal issues. Whatever the problem, you can contact our EAP 24 hours a day, 365 days a year.

How to get started

Sign up online (access code: PayPal).

Cover for you and your family

You’re automatically enroled in the EAP at no cost to you. Up to 10 counselling sessions are available to you and your family members, per issue, per year, for free.

Even more sessions

Once you complete your 10 free sessions, additional sessions may be covered under your medical plan. These are provided in addition to any services you receive through your medical plan.

Referrals and more

Receive referrals for the care of a child or elderly family member, for help with managing financial problems, and much more through EAP Counselling Concierge Services. Reach out to a specialist who can help you:

  • Manage stress, anxiety, depression, and addiction
  • Handle relationship issues and divorce
  • Develop your resilience
  • Cope with illness and death
  • Manage your finances and create a financial plan
  • Access legal advice from a licenced attorney

Whatever the problem, you can reach someone through the EAP anytime, anywhere. Watch a short video to learn more about Optum EAP services, or view the brochure (English) | (Indonesian).

Optum testimonial: Meet Donnie

"I have OCD and have to expend a lot of mental energy and focus to manage what’s going on around me. I have pretty well-honed coping skills for threading that needle, as long as everything goes according to plan. However, after my father passed away very abruptly from lung cancer, my carefully balanced spinning top hit an obstacle and was wobbling, slowing down and teetering toward a possible crash.

When I called, the reps on the phone were warm, caring and friendly. They listened without judgment and directed me to the proper resources. The process was seamless in connecting me with the help I needed quickly. It was a true lifesaver for getting myself back in balance.

Nothing feels heavier than that phone when you think you’re alone, but believe me when I say you are going to be greeted on the other end by someone who cares. If you feel stressed or overwhelmed – at work or at home – reach out. It’s there whenever, wherever you need it. It’s free. It’s confidential, and it provides instant help with any issues or challenges you may be having. I’m so grateful I decided to call.”

Helpful resources

Provider contact information

Employee Assistance Programme

Optum LiveWell

Access Code: PayPal